Privacy Policy

Hartmann-Cox Pty Ltd ABN: 37 667 984 376 
Effective Date: 10 June 2026 


1. Overview 

Hartmann-Cox Pty Ltd ("we", "us", or "our") is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). 

This Privacy Policy explains how we collect, use, disclose, and protect your personal information. 


2. What Personal Information We Collect 

We may collect personal information necessary to provide accounting and related services, including: 

  • Identification details (name, date of birth) 
  • Contact information (address, phone number, email) 
  • Tax File Number (TFN) 
  • Financial information (income, expenses, investments, bank details) 
  • Business information (for business clients) 
  • Identification documents (e.g., driver’s licence, passport) 
  • Sensitive information (e.g., health information, where relevant to taxation matters) 


3. How We Collect Personal Information 

We collect personal information in various ways, including: 

  • Directly from you (forms, meetings, phone, email) 
  • Through our website or client portals 
  • From third parties (e.g., ATO, ASIC, banks) with your consent 
  • Through publicly available sources where necessary 


4. Why We Collect, Use and Disclose Personal Information 

We collect and use your information to: 

  • Provide accounting, taxation, bookkeeping, and advisory services 
  • Prepare and lodge documents with regulatory authorities (e.g., ATO, ASIC) 
  • Communicate with you about your affairs 
  • Verify your identity 
  • Comply with legal and regulatory obligations 
  • Improve our services 

We may disclose your information to: 

  • Government agencies (e.g., Australian Taxation Office) 
  • Financial institutions 
  • Professional advisers (lawyers, auditors) 
  • IT service providers and cloud providers 
  • Other third parties with your consent or as required by law 


5. Disclosure of Information Overseas 

We may use cloud-based software or service providers located overseas. 

Where this occurs, we take reasonable steps to ensure that overseas recipients comply with Australian privacy laws or equivalent safeguards. 

Countries may include: 

  • Australia
  • New Zealand
  • United States of America


6. Storage and Security 

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, including: 

  • Secure client portals 
  • Encryption and password protection 
  • Access controls and staff training 
  • Secure document storage 

However, no system is completely secure, and we cannot guarantee absolute security. 


7. Access and Correction 

You have the right to: 

  • Request access to your personal information 
  • Request correction of inaccurate or incomplete information 

To do so, please contact us using the details below. We will respond within a reasonable time. 


8. Cookies and Website Data 

If you use our website, we may collect information such as: 

  • IP address 
  • Browser type 
  • Pages visited 

We use cookies to improve website functionality and user experience. 


9. Direct Marketing 

We may send you information about services relevant to your needs. 

You can opt out of receiving marketing communications at any time by: 

  • Clicking the unsubscribe link, or 
  • Contacting us directly 


10. Notifiable Data Breaches 

We comply with the Notifiable Data Breaches (NDB) scheme. 
If a data breach occurs that is likely to result in serious harm, we will: 

  • Notify affected individuals; and 
  • Report the breach to the Office of the Australian Information Commissioner (OAIC) 


11. Complaints 

If you have a complaint about how we handle your personal information, please contact us first. 

We will investigate and respond promptly. 

If you are not satisfied, you can contact: 

Office of the Australian Information Commissioner (OAIC) 
Website: https://www.oaic.gov.au 
Phone: 1300 363 992 


12. Contact Details 

Hartmann-Cox Pty Ltd
Address: 10/50-56 Sanders Street, UPPER MOUNT GRAVATT QLD 4122
Email: htpb@harmtanncox.com.au
Phone: 07 3849 6586


13. Updates to This Policy 

We may update this Privacy Policy from time to time. The latest version will be available on our website.